Shipping policy

Shipping Policy

Last Updated: September 10, 2026

At ZSHOP, we aim to provide a smooth, reliable and convenient delivery experience for every customer in Pakistan.

1. Shipping Coverage

We currently deliver orders across Pakistan, subject to courier service availability in your area.

2. Delivery Time

Orders are normally processed within 1–2 business days after order confirmation.

Estimated delivery time is generally 3–5 business days after dispatch. Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other unforeseen circumstances.

Remote areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Any free-shipping offer will be clearly mentioned on the relevant product, promotion, or checkout page.

4. Cash on Delivery

ZSHOP may offer Cash on Delivery (COD) for eligible orders and locations.

For COD orders, customers are responsible for providing a correct and complete phone number and delivery address and for being available to receive the order.

We may contact customers by phone or other available communication methods to confirm an order before dispatch.

5. Order Processing

After your order is placed, our team may contact you to confirm the order details.

Once your order is confirmed, it will be prepared and handed over to our delivery partner.

A shipping or tracking update may be provided when tracking is available.

6. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information.

ZSHOP is not responsible for delays, failed deliveries, or additional charges caused by an incorrect or incomplete address, incorrect phone number, or unavailable recipient.

Please carefully check your information before placing an order.

7. Delayed Deliveries

Although we work to deliver orders within the estimated timeframe, delivery may occasionally take longer because of circumstances outside our control, including:

  • Severe weather

  • Public holidays

  • Courier delays

  • High order volumes

  • Road closures

  • Remote-area delivery

  • Incorrect customer information

  • Other unforeseen circumstances

We appreciate your patience in such situations.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide your order details and clear photos or videos of the product and packaging where applicable. Our team will review the issue and guide you through the available resolution.

9. Failed Delivery

If a delivery attempt fails because the customer is unavailable, unreachable, or refuses to receive an eligible order, the courier may return the parcel to us.

Additional delivery arrangements may be subject to availability and applicable charges.

10. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Cancellation requests may not be possible once an order has been processed or dispatched.

11. Contact Us

For questions about shipping or your order, please contact ZSHOP:

Phone: 0300 9053200
Email: ddata3781@gmail.com
Location: Pakistan

We are happy to assist you with your order and delivery-related questions.

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